Support

Warranty & claims

Every product page shows its warranty period. Here’s what it covers and how to make a claim.

What the warranty covers

Manufacturing faults that appear during normal use within the warranty period shown on the product page and your receipt (counted from the delivery date).
We repair or replace the faulty unit. If we can’t, or the same fault returns, we refund what you paid for that item.
Products that are dead on arrival (don’t power on or don’t work out of the box) — tell us within 7 days of delivery and we replace or refund them; we pay the return shipping.

Physical damage, liquid damage, power surges or lightning, burnt ports or adapters from the wrong power supply.
Opened or modified hardware, custom or third-party firmware, or removed serial-number labels.
Normal wear (scuffs, faded labels), consumables, and problems caused by your internet service or other equipment.
Lost data or settings — keep a note of your configuration.

Try the basics: restart the device, try another cable and power outlet, and reset it to factory settings if you can.
Contact us and choose Warranty claim. Include your order number, the product, the serial number (on the label) and a short description or video of the fault.
We reply within 2 working days. If the fault is confirmed, we email instructions for sending the unit to us.
Most claims are finished within 10–15 working days of the unit reaching us. We cover the cost of sending the repaired or replacement unit back to you.

Full terms: Returns & Warranty Policy. These terms don’t affect your rights under Pakistani consumer-protection law.