Frequently asked questions
Do you offer cash on delivery?
No. Every order is paid online when you place it, with Raast QR, JazzCash or Easypaisa. The courier will never ask you for money for one of our orders — if anyone does, don’t pay and contact us.
How much is delivery, and how long does it take?
Delivery is charged by city, and larger orders ship free. The current charges and delivery times for each city are listed in our Delivery Policy and on every product page, and you see the exact charge at checkout before you pay. Most orders arrive within a few working days of dispatch.
How do I track my order?
When your order ships we email the courier name and tracking number. You can also follow every step under Account → Deliveries.
Can I return something?
Yes — within 7 days of delivery. Faulty, damaged or wrong items: we pay the return shipping and refund in full. Change of mind: unopened items only, and you pay the return postage. Start from the order page in your account. See the Returns & Warranty Policy.
What warranty do products have?
Each product page shows its warranty period (for example 12 or 24 months for routers and switches). It covers manufacturing faults under normal use. To claim, contact us and choose “Warranty claim”. How warranty works.
Are the products new?
Yes. We sell new equipment in its original packaging, described with its actual specifications. If we ever sell an open-box or refurbished item, the product page will say so clearly.
Which router do I need?
For a flat or small house with up to about 20 devices, an AX1500 Wi-Fi 6 router is usually enough. For a larger home or many devices streaming at once, choose AX3000. For several floors or thick walls, a mesh system covers the space better than a single router. Not sure? Ask us with your home size and internet plan.
Will a router keep working during load-shedding?
Only with backup power. A mini DC UPS keeps a typical router or fibre ONT running for several hours on battery — check the output voltage of your device’s adapter (usually 12 V or 9 V) before you buy.
Do you install equipment?
No — we sell equipment only. For cabling or office network installation, please use a local installer.
Can I order more than 10 of one item?
Online orders are limited to 10 of each product. For larger or business orders, contact us and choose “Bulk / business order”.
How do I pay?
At checkout choose Raast QR (scan with any Pakistani bank or wallet app), JazzCash or Easypaisa (we send a payment request to your app; approve it with your PIN). You approve every payment yourself — we never see your PIN or OTP. How to pay
Will I get an invoice?
Yes. Every paid order has a receipt you can print or save as PDF from Account → Orders. It shows our registered business details and any tax.
Can I get a refund?
Yes, in the cases described in our Refund & Cancellation Policy. Refunds go back to the account you paid from.
How do I contact you?
Use the contact form, or email [email protected] (Monday–Saturday, 10:00–18:00 PKT). Each message gets a ticket number.